Shipping policy

TEA RAYE Shipping Policy

At TEA RAYE, we are dedicated to providing you with a seamless shopping experience, from the moment you order to the moment your items arrive. Please review our shipping policy below to understand how we manage your delivery.

Processing Time

  • All orders are processed within 1-3 business days of receiving payment confirmation.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

  • We aim to deliver orders within 5 to 15 business days after processing. Shipping times may vary based on your location and any potential shipping delays from our carrier partners.
  • You will receive an email notification with a tracking number as soon as your order is on its way.

Shipping Rates

  • Standard Shipping: Flat rates depending on location for orders under 99$
  • Free Shipping: Available on orders over 99$

Shipping rates are subject to change during promotions or sales. For the most up-to-date information, please refer to our checkout page.

Tracking Your Order

Once your order has shipped, we will email you a tracking number. You can use this number to monitor your package’s progress until it arrives. Please allow up to 48 hours for tracking information to update.

International Shipping

We currently offer international shipping. Which will take 5-15 business days.

Shipping Delays

While we strive to meet the 5-15 business day delivery window, some orders may experience delays due to:

  • Weather conditions
  • Postal carrier delays
  • Customs processing (for international orders)

We appreciate your patience and encourage you to reach out to us if your package has not arrived within the estimated timeframe.

Incorrect Address Disclaimer

To ensure smooth delivery, please double-check your shipping address at checkout. TEA RAYE cannot be responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about your order, feel free to reach out to our customer support team at info@tearaye.com We’re here to help!